Your privacy
Privacy Policy
How we collect, use and protect your data — simply and transparently.
Last updated: August 2026.
Who processes your data?
Personal data is processed by Luxury Services Roberto, an independently owned private transfer and tour agency based in Dubrovnik. For any privacy questions, contact us directly:
- Owner: Luxury Services Roberto
- Address: Croatia, Dubrovnik
- E-mail: robertoluxuryservices@hotmail.com
- Phone: +385 91 622 2978
What data do we collect?
We only collect information needed to complete your reservation and provide the service:
- full name
- phone number / WhatsApp
- e-mail address
- date, time and ride/tour details
- number of passengers and luggage
- flight number (if applicable)
- notes and special requests
Purpose of collection
We use your data solely for the following purposes:
- confirming and organising the reservation
- communicating ride details
- sending reminders and travel confirmations
- improving service quality
- delivering the requested transport service
Legal basis
We process data based on performance of the transport contract, our legitimate business interests and, where required, your explicit consent (e.g. for analytics or marketing).
Who else can see the data?
We do not sell your data. It is shared only with parties necessary to deliver the service:
- licensed drivers carrying out the ride
- payment providers (Stripe, for online payments)
- e-mail and SMS notification providers (Resend, GatewayAPI)
- Google Analytics — only after you grant consent
How long do we keep data?
Reservation data is kept for up to one year after the service ends for accounting and legal obligations. Contact inquiries are kept for up to two years unless you request earlier deletion.
Your rights
You have the right to access, rectify, erase, restrict, object to and port your data. Send requests to our e-mail address.
- right of access
- right to rectification
- right to erasure (‘right to be forgotten’)
- right to object to processing
- right to data portability
Security
We use SSL/TLS encryption, access controls and trusted service providers to protect your data from unauthorised access, loss or misuse.
Cookies & analytics
Our site uses essential cookies for operation and, only with your consent, Google Analytics to understand traffic. Learn more on our Cookie Policy page.
Contact
If you have any questions about your rights or data, please contact us: